Refund policy

 

I NEED AN ECHANGE

 

Of course.

 

You have 30 days from delivery to request a free return.
Once completed, you can place a new order.

 

After your request, you’ll receive an email with instructions.

 

Please note:
Unused product
Returned in original box, in perfect condition
Only items purchased through our online store

 

 

+

I NEED TO MAKE A RETURN

 

Of course.

 

You have 30 days from delivery to request a free return.

 

Once submitted, you’ll receive instructions by email.

 

Please note:
Unused product
Original packaging, in perfect condition
Online store purchases only

 

 

+

HAVE YOU RECIVED MY RETURN?

 

Returns may take up to 15 working days to reach us and be processed.

 

You’ll receive a confirmation once completed.

 

If you haven’t heard from us, contact
hello@vtrshoes.com
Include your order or RMA number.

 

Refunds may take up to 10 working days, depending on your bank.

 

 

+

HOW WILL I RECEIVE MY REFOUND?

 

Processing may take up to 15 days after reception.

 

Then up to 10 working days to appear in your account.

 

Refunds are issued using the original payment method.

 

Questions? hello@vtrshoes.com

 

 

+

MY CARD IS NOT LONGER ACTIVE

 

If the linked bank account is still active, the refund will be processed normally.

 

Even if the card is lost, stolen or cancelled, the refund remains valid as long as the account is open.

 

 

+

I NO LONGER HAVE THE ORIGINAL PACKAGING OR LABELS

 

Items must be returned in original condition, including packaging and labels.

 

 

 

+

I NO LONGER WANT TO RETURN MY ORDER

 

Good choice.

 

If you wish to cancel your return, contact hello@vtrshoes.com
Include your order or RMA number.